The 72-hour bond back guarantee

How it works

1. Your agent does the final inspection and sends you their notes or photos.
2. Forward them to us within 72 hours of your clean, by text or email.
3. We book a return visit, usually within one to two business days, and fix every cleaning item at no cost.
4. We confirm with you once it's done so you can let your agent know.

What's covered

Anything on our cleaning checklist for the areas and extras you booked. If the agent's notes include it and we cleaned it, we fix it.

What isn't covered

• Damage, stains or marks that can't be removed by cleaning (for example burns, holes, worn carpet or permanent mould staining)
• Fair wear and tear
• Areas or extras that weren't part of your booking
• Mess or items left after our clean (for example furniture moved out after we finished)
• Issues reported more than 72 hours after the clean

The guarantee covers cleaning. The decision about your bond is made by your agent or landlord, and any disputes go through the bond authority in your state.